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Schedule a tour now5 Most Underrated Skills That'll Make You a Rockstar in the Skin Care Treatment Industry
Posted on: April 5, 2014
Many estheticians think that the need for the job they perform will drive customers to them and nothing else is required. Although the need for skin care will drive customers to the facility, skin care specialists must use their skills to keep the client. Once a client comes into your facility, the goal is to keep them there and secure them as a repeat customer. A skin care specialist with amazing skills and work ethic will receive a lot of work and happy customers at the same time.
There are some skills that skin care specialists need to have and maintain. These skills are related directly to your clients and how to deal with them. Without these skills, you would not have clients. Being successful in the industry means possessing the licenses, certifications, and skills necessary to effectively perform the job.
1. Listening
One of the most important qualities that a skin care specialist can have is to listen to her clients. Your clients come into your facility to receive advice from you and they will explain their situation to you. If they do not feel like you are giving them the time of day or you are preoccupied, they will search elsewhere for their skin care needs.
When you are listening to your clients, make sure to make eye contact and ask questions to get a better understanding of what is going on. They will appreciate the effort and attention.
2. Customer Satisfaction
Another important skill to have is customer service and relation skills. Many people do not have this skill and it can hurt your business if you don’t. Your clients expect you to understand them and help them. You should be able to clearly communicate and provide them with the assessments they need.
In addition, you will need to maintain quality standards at all times and do what you can to keep your clients in your office.
3. Safety and Sanitation
Another useful skill is one that lies in safety. You are responsible for providing a safe and clean environment for your clients. You are also required, by law, to maintain certain health codes.
If you are unable or too busy to keep up with everything, consider hiring someone to help you. Their sole focus can be on safety, health codes, and sanitation. This will allow you to work freely and still maintain a clean and healthy facility.
4. Attention to Every Detail
Skin care specialists need to be attentive and able to recognize when a treatment is not right for someone. If you are not paying attention to details or listening to your client, you may end up using the wrong treatment or product on their skin causing them pain and irritation.
This industry requires thorough attention and you can never be distracted when working with a client.
5. Education and Skill Set
The best skills are the ones that you can master and perform without any trouble. Skin care specialists can really rock the industry when they know more than just one or two different skill trades in the job. They should also have all of their licenses and certifications needed.
It is wise for skin care specialists to learn a couple things, master them, and then continue to learn more things. This will help diversify their clientele.
These tips will help any skin care specialist really rock out at her facility. It is important to always put your clients first and show them the care they need. One mistake or slip up could mean a big paying client for you.
